Customer Service Representative - XL-Smart

Join Duta Generasi Mandiri as a Customer Service Representative for XL-Smart in Malang! We are seeking dynamic and target-oriented professionals to deliver exceptional customer service and drive sales excellence. If you have a passion for customer engagement and a knack for turning customer interactions into sales opportunities, this role is for you. Our team is dedicated to providing top-notch service and helping our customers make the most of their XL-Smart plans.

As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and upselling services. You'll work in a fast-paced environment, using tools like CRM systems and sales tracking software to ensure efficient and effective service delivery. This is a great opportunity to grow your career in the telecommunications industry, with potential for advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy
• Assist customers with account management, plan upgrades, and service activation
• Drive sales by identifying and presenting upsell/cross-sell opportunities
• Monitor and track customer service metrics to ensure quality and efficiency
• Provide technical support for XL-Smart services and products
• Maintain accurate and up-to-date customer records in the CRM system
• Collaborate with team members to resolve complex customer issues
• Adhere to company policies and procedures, ensuring compliance with industry regulations

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or sales roles, preferably in the telecommunications industry
• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and decision-making skills
• Proficiency in using CRM systems and sales tracking software
• Knowledge of telecommunications services and products is a plus
• Fluency in Indonesian and English is required
• Ability to work in a fast-paced, high-volume environment
• Valid SIM card and mobile phone number

🛠️ Keahlian

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